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the internal flash memory of your Alpine unit has reached the limits for new map updates and therefore it requires a relocation of the whole navigation function from internal flash memory to an external 16 GB (minimum) SD card. We have created a tool, called "G500_SD-card_Tool", which needs to be executed in order to migrate the whole navigation data from the flash memory to the SD card.
If you use your Alpine unit together with the TRUCK-G500 software and you want a map update, you need to purchase the TRUCK-G500C. The TRUCK-G500C includes the 2017/Q4 map data and the neccessary navigation software to solve the internal flash memory problem. TRUCK-G500C is ready for future map updates, therefore do not install the "G500_SD_card_Tool" software. The (Micro) SD-card MUST remain in the Alpine unit. Remove the (Micro) SD-card only for buying new map updates by following the map update instructions.
G500_SD-card_Tool.7z (28 MB) 04.04.2018